At shift change, the next caregiver depends on your report. A clear handover keeps clients safe and care consistent.
What to Include
- The client's current condition and any changes.
- New concerns, symptoms, or incidents.
- What care was given and what's still due.
- Anything the next shift needs to watch for.
Keep It Clear and Concise
- Start with the most important information.
- Stick to facts — objective and subjective, kept separate.
- Be specific about times and amounts.
- Avoid vague terms like "fine" or "as usual."
Don't Rely on Memory Alone
Verbal reports support — but don't replace — written documentation. Report urgent changes face-to-face and chart them too.
Why It Matters
Missed information at handover is a common cause of care errors. A good report protects the client.
🔑 Key Takeaways
- Report condition, changes, care given, watch-fors.
- Lead with the most important information.
- Be specific; avoid vague terms.
- Verbal reports support, not replace, charting.