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Communication & Documentation

Professional Boundaries: Building Trust Without Crossing Lines

๐Ÿ“… June 26, 2026 ✍️ By Piewy Team

PSWs build close, caring relationships — which makes professional boundaries essential. They protect the client and you.

What Are Boundaries?

Limits that keep the relationship therapeutic and focused on the client's needs, not a personal friendship.

Common Issues

  • Gifts and money — generally don't accept; follow policy.
  • Social media — don't friend clients or post about them.
  • Oversharing your personal life.
  • Favours outside your role.
  • Favouritism.

Confidentiality Is a Boundary

Never discuss a client's information outside the care team.

Warm and Professional

You can be kind and caring while keeping clear limits. If a boundary blurs, talk to your supervisor.

๐Ÿ”‘ Key Takeaways

  • Boundaries keep care client-focused.
  • Avoid gifts, social media, favouritism.
  • Confidentiality is a boundary.
  • Be warm and professional at once.
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About the Piewy Team

Piewy study guides are written and reviewed by Canadian healthcare educators and experienced PSW instructors. Our content is based on the NACC PSW competency framework and current best practices in personal support work.